Proactive Monitoring, Maintenance and Patching

80% of companies who had
a data breach could have
prevented it by patching
on time or installing updates

–(Source:Voke Media survey, 2016.)

Find out how nipping IT problems in the bud through proactive maintenance can help you save time, money, improve your firm’s cybersecurity, and improve performance across the board.

Maximum Uptime

Why Take a Chance on the Reliability and Security of Your Team's Computer

Proactive Monitoring & Patching continually scans and tracks the stability and security of your team’s computers to ensure maximum uptime, keeps your teams working and your law firm running.

Five Resons to Include Proactive
Monitoring, Maintenance & Patching

Improved Reliability

Increased Security for Your Computers & Data

Custom Prompts for Security Patching

Automatic Software Updates

Time Savings & Increased Productivity

Managing Your Computers Can Be Challenging

What are the risks of performing
your own software updates and patching?

Loss of Time – It can take a significant amount of time to test all the updates and patches before rolling them out to your computers. This can impact your ability to get work done, as employees may need to spend time installing updates instead of working on their projects.

Potential for errors – If you’re not careful, you could end up installing an update or patch that causes more problems than it solves. This could lead to lost data, corrupted files, or even crashes.

Vulnerable to Cyber Attack – If you have many computers in your office, it can be challenging to keep track of them and ensure they’re all updated and patched on time. This is even more true with the recent shift to remote work environments. This can leave your office vulnerable to attacks from hackers looking for unpatched systems.

How does your law firm benefit by including Monitoring, Maintenance, and Patching Services?

  • No More Costly Downtimes

    Proactive monitoring runs hourly checks on your computer to provide up-to-date reporting on critical hardware, including memory, hard drives, battery health, backup status, and more. If an issue is reported, an alert is automatic, allowing proactive action to reduce or eliminate downtime. 

  • Peace of Mind

    The tool runs maintenance tasks hourly in the background. These tasks check for application, PC, or Mac updates and report the state of your computer, including software and OS versions. You then receive notices of any issues with suggested resolutions and reminders to log off your computer at the end of the day so that the tool can perform important updates and patching.

  • Improved Security

    With routine but essential security tasks like software patching handled automatically, your computers are much more secure from cybercriminal attacks. They prey on vulnerable computers.

  • Increased Productivity

    By not having to maintain your own computer and seeing that others in your organization are also kept up to date, you’ll have more time to do what you love: be a lawyer and serve your clients. Your staff will also benefit from the increased productivity since they will no longer have to wait for their computers to update or suffer through frozen or broken machines. 

Proactive Monitoring, Maintenance, and Patching

Experience Increased Protectivity and Security by Letting Us Maintain Your Computers

Going to the office and working at your desk for 8 – 10 hours per day is no longer the norm. Many people are now working from home, in coffee shops, hotels, or even in an RV! It makes it more challenging to remember to maintain your computer and keep track of your team’s computers.

Let us provide you with peace of mind that all your firm’s computers are updated and running efficiently and securely. The added benefit of allowing our team to monitor, maintain and patch your systems, they test the updates before sending them to our clients. So, we know that the updates will not cause havoc to your systems and can provide guidance to the challenges you may experience when using newly released updates.

The Proactive Monitoring, Maintenance & Patching tools provided with BobaGuard, can be installed on up to two work computers per person. For example, if you have a desktop in the office and a laptop you take to court, you can install our tools on those and have it fall under a single-user license.

bobaguard-suite-logo

Purchase BobaGuard and let us take on the burden of keeping your computers up to date and secure.

Boba

BobaGuard Mascot

Boba, Tom Lambotte’s cute little French Bulldog is the BobaGuard mascot and inspiration for the BobaGuard name and logo.

Boba is happy, playful, and loves to cuddle. Like BobaGuard, security is important, and protecting his little French Bulldog brother, Archie and his human siblings is a high priority.

Boba loves to join Tom at the office and make his rounds, visiting everyone on the team and greeting many of our visitors.

He’s well known to be a friendly dog – he doesn’t bark much, but when he does, it’s enough to make the point… No one gets past Boba unless they submit to a few moments of play or a good belly rub.

Boba’s Favorite Quote:

“Every Dog Must Have His Day”

Stacy Carlson

Partner Manager

With an eye for innovation, Stacy L. Carlson has become a leading voice in creating more efficient and positive strategic partnerships and affiliate relationships for businesses. She currently serves as the Partner Manager for BobaGuard, a company on a quest to help people leverage technology to keep their firms safe from cybercriminals. A 15-year veteran of managing partners, Stacy’s experience has given her many opportunities, from launching her own eCommerce business in 2005 to her current role managing BobaGuard partner channels.

She is a 2014 Alumna of the Motion Business Accelerator and continues to work with the Engler Agribusiness Entrepreneurship Program as well as mentoring in eCommerce and systems and processes.

The day you give up and stop looking at the world as a learning experience, well, that is the day that is far worse than death.

– My Grandmother

Jared Nay

IT Manager

After only a little over five years with Bobaguard, Jared recently moved into a new position as the IT Manager. His drive to learn new skills, always wanting to be the hero, and embracing change helped him rapidly move into this new challenge of improving experiences for our clients.

Jared’s highly detailed knowledge of Macs and the processes used by our clients means that he can share long-lasting solutions with our clients. He has also taken the new Help Desk Agents under his wing and shared his knowledge with them.

Before beginning at Bobaguard, Jared worked at Apple Store Genius Bars in several states over five years, providing valuable experience aligned perfectly with Bobaguard’s needs. With a Bachelor’s in New Media Art, Jared has additional experience as a freelancer in graphic design and animation, bringing a creative and attention-to-detail personality to the team.

Jared loves learning new skills, whether picking up some programming languages or constantly exploring the best new video games. As a hobby, Jared collects vintage video game consoles and carries a wealth of information in his head on just about any video game trivia you can throw at him.

When not fixing someone’s computer or spending time in a videogame world, you will find Jared and his wife on a walk with their 2-year-old Golden Retriever, Brinkley. You may even spot Brinkley during a video chat with
Jared, if you are lucky.

Jared’s favorite quote:

“The best way to not feel hopeless is to get up and do something. Don’t wait for good things to happen to you. If you go out and make some good things happen, you will fill the world with hope, you will fill yourself with hope.”

– Barrack Obama.

Christine Rivett

CMO

Christine joined GlobalMac IT in March 2020 as Tom’s (our CEO) part-time Strategic Assistant and to support the marketing and sales department. She soon was asked to join the team as a full-time employee due to her value to the team. In January of 2022, Christine was promoted to Marketing and Sales Manager for GlobalMac IT and BobaGuard.

Following our Core Values, Christine is always looking to support anyone on our team. In addition to her responsibilities in the Marketing and Sales department, Christine has also taken on tasks in HR and FnA to help Chris, our COO.

Christine previously spent 23 years working for Lawrence Diversified Inc. as the office manager and the marketing and research functions for the company. Her career experience proves that she can get people moving and working in the right direction.

Passing the best test of character, Christine, like many members of the GlobalMac IT team, is a dog lover. Her two German shepherds, along with her husband of 22 years, make a great family that she gets to enjoy when she isn’t working. Regularly getting out into nature with her dogs and husband, Christine enjoys gardening, birdwatching, kayaking, camping, traveling, and a lot more. Christine is the epitome of “work hard,play hard.”

Christine’s favorite quote:

“Never stop learning, for when we stop learning, we stop growing.”

– Loyal “Jack” Lewman

Tobias Morrison

Technology Alignment Manager

Tobias has been with the GlobalMac IT team since 2012. As the technology alignment manager, Tobias gives clients the best experiences by ensuring the GlobalMac IT standards library is maintained with the best solutions. He gets this done by evaluating hardware, software, and auditing client IT environments in order to give clients recommendations on how to improve things on their end. He is basically a magical genie who makes everything work better for clients.

Tobias’ family life is as energetic as the amount of energy he puts into work, and he is on the cusp of running a small backyard farm at his house. In total, his yard and house are home to 2 cats, 9 chickens, 2 ducks, and a rabbit. He is an avid birder, enjoying the sight of more than just his own chickens and ducks.
Tobias is also a father of 4 kids, who, of course, help with maintaining their small chicken population. When he isn’t working or with family, he is making noise as a talented vocalist, bassist, and percussionist.

Tobias’ favorite quote:

“The truth is not always beautiful, nor beautiful words the truth.”

– Lao Tzu

Jeremey Kenney

Operations Director

Jeremey joined GlobalMac IT in October 2019. He is the GlobalMac IT technology solutions coordinator, planning, implementing, and overseeing necessary technology solutions. Before Jeremey came onboard, he was a support engineer for Futuri Media, and before Futuri he spent 5 years working for Apple as an AppleCare Senior Advisor. This expertise made Jeremey a perfect fit for the team.

Aside from a love for videogames, Jeremey has a passion for technology in general, and loves his Thursday night golf games. He has to be the first in the group to have the newest products and often can’t help pulling computers apart to replace or upgrade hardware. He can also put them back together again, which helps.
Jeremey values spending time with friends and family, actively making the effort to connect with the important people in his life. When he is home he has two beautiful cats that won’t leave him alone, even if there’s work to do.

Jeremey’s favorite quote:

“Most impossible goals can be met simply by breaking them down into bite size chunks, writing them down, believing them and going full speed ahead as if they were routine.”

– Don Lancaster

Chris Henke

Integrator/COO

Chris is the one at the helm of the ship, steering the team around all obstacles and constantly looking for better courses to navigate while making improvements to the GlobalMac IT and BobaGuard. He’s basically Russell Crowe in the Master and Commander movie.

Chris is responsible for the company’s profit and loss results, the execution of the GlobalMac IT business plan, and providing clear and concise guidance to the team so everyone works together like a well-oiled machine.

He also realizes that humans are not just oily machines, bringing a genuine and compassionate approach to leadership.

Before joining the team, Chris had worked for many different companies developing their marketing plans and managing their finances. Believe it or not but he used to tour the country in a band (as the bass player), and also had a landscaping business before getting his bachelor’s degree from the University of Akron.
Initially joining the team in 2012 for bookkeeping, marketing, and office management, Chris rose to the COO position and now helps the CEO to steer the ship.

When Chris isn’t busy improving the company’s profitability or acting as the glue that integrates all of the major business functions, he enjoys woodworking, cycling, and jamming on his cigar-box guitar. (He most likely built the guitar himself.)

Chris’s favorite quote:
“It’s not enough that we do our best; sometimes we have to do what’s required.”
– Winston Churchill

Tom Lambotte

CEO

Tom Lambotte is considered the top expert on leveraging Apple technology within law firms. With over a decade of experience in working with law firms using Macs, Tom Lambotte has become a “household” name in the legal industry, synonymous with great I.T. solutions. He currently runs the largest and fastest growing Managed Service Provider in the world for small to medium, high-growth Mac-based law firms. His company, GlobalMac I.T. pioneered a business-first approach to leveraging technology within a practice to systematically increase efficiencies though their proven processes.

He is the author of Hassle-Free Mac I.T. Support for Law Firms, Legal Boost: Big Profits Through an I.T. Transformation and Macs in Law: the Definitive Guide for the Mac-Curious, Windows-Using Attorney, published by the American Bar Association.

To date, law firms all over the United States have leveraged and implemented his technology solutions to save thousands of billable hours lost in dealing with I.T. headaches, and significantly improved law firm efficiencies through his streamlined, proven processes.

Tom is a highly sought after speaker at many industry events, such as ABA Techshow, and MacTrack Legal, presents numerous ABA CLE presentations, and has been published in the ABA Law Practice Today, Law Practice Magazine, The Mac Lawyer, Legal Talk Network, Michigan Bar Journal, Attorney at Work, Legal Productivity, and more.

He is a true I.T. rock star for small to medium sized, high-growth law firms looking to get the most out of their technology.

Tom lives in Concord, OH with his wife, 4 young children and 2 English Bulldogs. Tom is most as home in shorts and flip-flops and spends as much time in the water as possible (which is easier said than done with the kids – and living in Ohio!). His passions include cooking, photography and he is an avid reader.

FREE CHECKLIST

The Security Checklist for Busy Lawyers

The Security Checklist for Busy Lawyers