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We’ve compiled a list of answers to common questions we have received about BobaGuard.

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Your cloud provider (whatever software your firm depends on) is responsible for their security, not yours. This means they are responsible ensure they meet data storage protocols. Although they pay for access to data centers with safeguard features like biometric scanners, redundant data locations, armed guards and other cool things, they are not responsible for you and your firm. Nor for the actions of your employees. If someone’s credentials get compromised, granting access to priviledged client data, that is on you, not your cloud provider.

Yes, the solution is cross platform, working on Windows machines as well as macOS. All features have parity on both systems.

BobaGuard includes technical support, but only to help troubleshoot issues with the BobaGuard services. Any IT support needs must be fulfilled by your IT provider. Most of our clients use BobaGuard to help maintain and keep their systems up to date, which reduces the need for manual work, typically billed hourly, such as updating systems, virus and malware remediation and regular maintenance. Though BobaGuard does not replace the need of an IT provider, it helps reduce our client’s IT bills by adding a layer of practice maintenance on the systems.

Of course! You can download it from your portal you gain access to once services are setup.

Call the Breach Hotline provided in your cyber insurance policy. This is available 7 days a week, including holidays, to meet your emergency needs. 

    • We have many solos – in the true sense of the word – and we have firms with up to 50 people relying BobaGuard. And although we wouldn’t turn away a firm with up to a 100, we’ve found our sweet spot to be with the solo to small firms.
    • We’ve found the following 3 groups to be a perfect fit for the solution:
      • Solo/smalls firms, with the lawyer in charge of IT. 
      • Managing your own technology at this size is quite simple, but finding and getting access to the best cybersecurity solutions is extremely difficult. This is who we we had in mind when we first built BobaGuard. Typical size 1-15 headcount.
      • Small to medium-sized firms with an office manager in charge of IT. This individual has many roles they are responsible for, technology being one on the list. They often know more needs to be done with security and the threat of getting hacked is a constant fear in the back of their minds, Unfortunately, do to time constraints, they can rarely do anything about it. They may try the slapstick approach, one little action taken here or there. For this group, BobaGuard is a major win, providing a tremendous amount of security layers and value in a very short period of time. Typical size 10-50 total headcount.
      • Medium sized firm with in-house IT or an hourly IT person used as needed. An in-house IT person often is maxed in terms of resources. Inadvertently they end up being fire fighters, putting out tickets as fast as they can, with little time left for R&D and implementing new, modern solutions. BobaGuard is a perfect fit in this scenario since we are not a Managed Service Provider that may try to come in and replace them. We slide in alongside in-house IT, do the brunt of the setup for all users and the IT person is seen as a hero in the firm, once all the new security layers are in place. Typical size 10-100 headcount.

Yes. The founder of BobaGuard has run an IT provider that specializes in serving Mac using lawyers specifically since 2006. Although Macs are safer than Windows, mac users no longer get a hall pass when it comes to security measures. The majority of the cyberthreats today don’t care whether you are on a Mac or PC and pose just as big a threat. [add a link to a post I’ve written on this on the BobaGuard blog]

Norton was a rock solid solution- ten years ago. The threat landscape has, and continues to evolve on an ongoing basis. Today it is easy for cybercriminals to launch on attack on 50,000 law firms in a matter of minutes. BobaGuard includes modern virus software, along with DNS security and a whole lot more. In fact, a single layer of our security in our suite replaces Norton or the like, and adds a whole lot more, such as software and security patching, monitoring, maintenance, virus scanning and remediation and DNS security. And then there’s the value from the other 7 security layers.

Just email your support team and let us know. If total user counts are not changing, we will close down the old user and setup the new user when they start. If increasing or decreasing users, your licenses count and cost is updated as well. You are not locked into any minimum user count.

Yes, BobaGuard automatically renews, whether you are on the monthly or annual plan. You can even pay for the year up front and get an additional discount.

Absolutely. Asides from the obvious impact a data breach would have in time, fees, loss of revenues, stress, etc.; there are some immediate and ongoing time savings. The tools we install on your computer remove the bulk of manual computer maintenance that many of our clients used to do on their own. This includes operating system updates, security patches and 3rd party software. You’ll also have the benefit of having all your systems up to date. In addition the monitoring feature will alert you to issues before they turn into major time losses. This includes, but is not limited to: failing hard drives or RAM, a full disk, failing batteries and more. Lastly the virus software with remediation will automatically identify and remove viruses and malware, and the DNS security will stop users from going to known malicious sites. Our clients tell us it saves about one hour per computer per month. 

Nope, all agreements are month to month. If you love it and feel you’re getting tons of value like our clients do, hang around. if you decide it’s not for you, there’s nothing tying you down. Plus we’ve got our better-than-risk-free guarantee [enter link to it]

Not at this time, but we are working on it. Getting a detailed report of all the value being provided by the security layers built into BobaGuard is high on our roadmap.

    • One of the best things about BobaGuard is that it is not a static set of solutions. Already in our first year, we have upgraded 4 of the security layers built into the suite. We won’t be going through massive changes in a short period like that again, but we strive to ensure we have best-in-class solutions for each security ayer we include. 
    • For example, in our beta version, the 365/G-Workplace backup had some user interface limitations and a few key options missing. We found a newer and better solution and migrated all previous clients onto this new solution – at no cost.
    • Our cybersecurity training was ok, but far from great. And we understood that any barriers to using a solution will lower use, which ultimately hurts your firm’s overall security. So we went out and found a cutting-edge cybersecurity training solution – that doesn’t suck. It is not your typical 60 minute, boring, monotonous training video where you end up tuning out – the end effect is very little learned and your cybersecurity protections barely improved. Our new solution has short, entertaining videos (imagine if The Simpsons and cybersecurity training had a baby). More people watch them (7 minutes on average), more is retained and your team as a whole ends up raising the overall barrier – truly reaching the desired goal of being more secure.
    • We will never rest on our laurels and are always seeking the best. Our mission is not only have the most effective types of cybersecurity solutions to protect your firm, but to have the best in class of that type.

That’s best part. We do all the hard work. The hardest thing you’ll need to do is connect to our Zoom call, and click on allow when we request remote access during that session. We prepare everything ahead of time, purchase licenses, configure accounts, build your security training curriculum and more. During the 60 minute concierge setup call, you’ll need to login to a couple admin portals, then just sit back as our techs setup the complicated settings to enable the backup, phishing simulations and other services. We’ve made it as easy as possible so that everyone can get up and running in minimal time – regardless of tech skills.

Nope, these are all built in to your BobaGuard investment and we take care of purchasing and renewing the licenses for all the services in your BobaGuard Suite.

We are not the creators of the sultans built into the BobaGuard Suite. We are curators. We’ve spent hundreds of hours ands and tens of thousands of dollars in selecting the best of the best, most effective cybersecurity solutions. We are able to leverage our buying power to bring the prices down and offer BobaGuard at such an incredibly low rate.

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Boba

BobaGuard Mascot

Boba, Tom Lambotte’s cute little French Bulldog is the BobaGuard mascot and inspiration for the BobaGuard name and logo.

Boba is happy, playful, and loves to cuddle. Like BobaGuard, security is important, and protecting his little French Bulldog brother, Archie and his human siblings is a high priority.

Boba loves to join Tom at the office and make his rounds, visiting everyone on the team and greeting many of our visitors.

He’s well known to be a friendly dog – he doesn’t bark much, but when he does, it’s enough to make the point… No one gets past Boba unless they submit to a few moments of play or a good belly rub.

Boba’s Favorite Quote:

“Every Dog Must Have His Day”

Stacy Carlson

Partner Manager

With an eye for innovation, Stacy L. Carlson has become a leading voice in creating more efficient and positive strategic partnerships and affiliate relationships for businesses. She currently serves as the Partner Manager for BobaGuard, a company on a quest to help people leverage technology to keep their firms safe from cybercriminals. A 15-year veteran of managing partners, Stacy’s experience has given her many opportunities, from launching her own eCommerce business in 2005 to her current role managing BobaGuard partner channels.

She is a 2014 Alumna of the Motion Business Accelerator and continues to work with the Engler Agribusiness Entrepreneurship Program as well as mentoring in eCommerce and systems and processes.

The day you give up and stop looking at the world as a learning experience, well, that is the day that is far worse than death.

– My Grandmother

Jared Nay

Help Desk Agent II

Jared is on the front-line support (and an in depth, detailed knowledge of the company) who sooths clients whenever they need to call the help desk. Picking up a highly detailed knowledge of the company over 5 years means that Jared is able to provide clients with long lasting remedies to problems.

Before beginning at BobaGuard , Jared worked at a number of Apple Store Genius Bars over a period of 5 years, providing years of experience that perfectly aligned with what the BobaGuard needed. Holding a Bachelor’s Degree in New Media Art, Jared has additional experience as a freelancer in graphics and animation, bringing a creative and attention-to-detail personality to the team.

Jared loves learning new skills, currently picking up some programming languages, and has a functional relationship with the best video games currently out. Most importantly, he and his wife have a golden retriever puppy, Brinkly that they love spending time with when not fixing others tech issues.

Jared’s favorite quote:

“The best way to not feel hopeless is to get up and do something. Don’t wait for good things to happen to you. If you go out and make some good things happen, you will fill the world with hope, you will fill yourself with hope.”

– Barrack Obama.

Christine Rivett

Marketing & Sales Manager / Strategic Assistant

Christine is one of the newer additions to the team, joining in March 2020 and bringing with her a wealth of knowledge to the position as the strategic assistant for the CEO and supporting the marketing and sales department. Following our Core Values, Christine is always looking to provide any and all support to her coworkers and managers.

Christine previously spent 22 years working for Lawrence Diversfield Inc. as the office manager as well as the marketing and research functions for the company. Her career experience proves that she knows how to get people moving and working in the right direction.

Passing the best test of character, Christine, like many of her colleagues, is a dog lover. Her two German shepherds, along with her husband of 20 years, make a great family that she gets to enjoy when she isn’t working. Regularly getting out into nature with her dogs and husband, Christine enjoys gardening, birdwatching, kayaking, camping, travelling and a lot more. Christine is the epitome of “work hard play hard”.

Christine’s favorite quote:

“Never stop learning; for when we stop learning, we stop growing.”

– Loyal “Jack” Lewman

Tobias Morrison

Technology Alignment Manager

Tobias has been with the GlobalMac IT team since 2012. As the technology alignment manager, Tobias gives clients the best experiences by ensuring the GlobalMac IT standards library is maintained with the best solutions. He gets this done by evaluating hardware, software, and auditing client IT environments in order to give clients recommendations on how to improve things on their end. He is basically a magical genie who makes everything work better for clients.

Tobias’ family life is as energetic as the amount of energy he puts into work, and he is on the cusp of running a small backyard farm at his house. In total, his yard and house are home to 2 cats, 9 chickens, 2 ducks, and a rabbit. He is an avid birder, enjoying the sight of more than just his own chickens and ducks.
Tobias is also a father of 4 kids, who, of course, help with maintaining their small chicken population. When he isn’t working or with family, he is making noise as a talented vocalist, bassist, and percussionist.

Tobias’ favorite quote:

“The truth is not always beautiful, nor beautiful words the truth.”

– Lao Tzu

Jeremey Kenney

Operations Director

Jeremey joined GlobalMac IT in October 2019. He is the GlobalMac IT technology solutions coordinator, planning, implementing, and overseeing necessary technology solutions. Before Jeremey came onboard, he was a support engineer for Futuri Media, and before Futuri he spent 5 years working for Apple as an AppleCare Senior Advisor. This expertise made Jeremey a perfect fit for the team.

Aside from a love for videogames, Jeremey has a passion for technology in general, and loves his Thursday night golf games. He has to be the first in the group to have the newest products and often can’t help pulling computers apart to replace or upgrade hardware. He can also put them back together again, which helps.
Jeremey values spending time with friends and family, actively making the effort to connect with the important people in his life. When he is home he has two beautiful cats that won’t leave him alone, even if there’s work to do.

Jeremey’s favorite quote:

“Most impossible goals can be met simply by breaking them down into bite size chunks, writing them down, believing them and going full speed ahead as if they were routine.”

– Don Lancaster

Chris Henke

Integrator/COO

Chris is the one at the helm of the ship, steering the team around all obstacles and constantly looking for better courses to navigate while making improvements to the GlobalMac IT ship. He’s basically Russell Crowe in the Master and Commander movie.

Chris is responsible for the company’s profit and loss results, the execution of the GlobalMac IT business plan, and providing clear and concise guidance to the team so everyone works together like a well-oiled machine.

He also realizes that humans are not just oily machines, bringing a genuine and compassionate approach to leadership.

Before joining the team, Chris had worked for many different companies developing their marketing plans and managing their finances. Believe it or not but he used to tour the country in a band (as the bass player), and also had a landscaping business before getting his bachelor’s degree from the University of Akron.
Initially joining the team in 2012 for bookkeeping, marketing, and office management, Chris rose to the COO position and now helps the CEO to steer the ship.

When Chris isn’t busy improving the company’s profitability or acting as the glue that integrates all of the major business functions, he enjoys woodworking, cycling, and jamming on his cigar-box guitar. (He most likely built the guitar himself.)

Chris’s favorite quote:
“It’s not enough that we do our best; sometimes we have to do what’s required.”
– Winston Churchill

Tom Lambotte

CEO

Tom Lambotte is considered the top expert on leveraging Apple technology within law firms. With over a decade of experience in working with law firms using Macs, Tom Lambotte has become a “household” name in the legal industry, synonymous with great I.T. solutions. He currently runs the largest and fastest growing Managed Service Provider in the world for small to medium, high-growth Mac-based law firms. His company, GlobalMac I.T. pioneered a business-first approach to leveraging technology within a practice to systematically increase efficiencies though their proven processes.

He is the author of Hassle-Free Mac I.T. Support for Law Firms, Legal Boost: Big Profits Through an I.T. Transformation and Macs in Law: the Definitive Guide for the Mac-Curious, Windows-Using Attorney, published by the American Bar Association.

To date, law firms all over the United States have leveraged and implemented his technology solutions to save thousands of billable hours lost in dealing with I.T. headaches, and significantly improved law firm efficiencies through his streamlined, proven processes.

Tom is a highly sought after speaker at many industry events, such as ABA Techshow, and MacTrack Legal, presents numerous ABA CLE presentations, and has been published in the ABA Law Practice Today, Law Practice Magazine, The Mac Lawyer, Legal Talk Network, Michigan Bar Journal, Attorney at Work, Legal Productivity, and more.

He is a true I.T. rock star for small to medium sized, high-growth law firms looking to get the most out of their technology.

Tom lives in Concord, OH with his wife, 4 young children and 2 English Bulldogs. Tom is most as home in shorts and flip-flops and spends as much time in the water as possible (which is easier said than done with the kids – and living in Ohio!). His passions include cooking, photography and he is an avid reader.

FREE CHECKLIST

The Security Checklist for Busy Lawyers

The Security Checklist for Busy Lawyers