Your cloud provider (whatever software your firm depends on) is responsible for their security, not yours. This means they are responsible ensure they meet data storage protocols. Although they pay for access to data centers with safeguard features like biometric scanners, redundant data locations, armed guards and other cool things, they are not responsible for you and your firm. Nor for the actions of your employees. If someone’s credentials get compromised, granting access to priviledged client data, that is on you, not your cloud provider.

Yes, the solution is cross platform, working on Windows machines as well as macOS. All features have parity on both systems.

BobaGuard includes technical support, but only to help troubleshoot issues with the BobaGuard services. Any IT support needs must be fulfilled by your IT provider. Most of our clients use BobaGuard to help maintain and keep their systems up to date, which reduces the need for manual work, typically billed hourly, such as updating systems, virus and malware remediation and regular maintenance. Though BobaGuard does not replace the need of an IT provider, it helps reduce our client’s IT bills by adding a layer of practice maintenance on the systems.

Call your cyber insurance company as soon as possible. Follow their directions. Additional suggestions are to disconnect the user’s computer that was hacked from your network. Inform other team members so that they are on their guard from additional attempts.

1. • We have many solos – in the true sense of the word – and we have firms with up to 50 people relying BobaGuard. And although we wouldn’t turn away a firm with up to a 100, we’ve found our sweet spot to be with the solo to small firms.
   • We’ve found the following 3 groups to be a perfect fit for the solution:
     • Solo/smalls firms, with the lawyer in charge of IT. 
     • Managing your own technology at this size is quite simple, but finding and getting access to the best cybersecurity solutions is extremely difficult. This is who we we had in mind when we first built BobaGuard. Typical size 1-15 headcount.
     • Small to medium-sized firms with an office manager in charge of IT. This individual has many roles they are responsible for, technology being one on the list. They often know more needs to be done with security and the threat of getting hacked is a constant fear in the back of their minds, Unfortunately, do to time constraints, they can rarely do anything about it. They may try the slapstick approach, one little action taken here or there. For this group, BobaGuard is a major win, providing a tremendous amount of security layers and value in a very short period of time. Typical size 10-50 total headcount.
     • Medium sized firm with in-house IT or an hourly IT person used as needed. An in-house IT person often is maxed in terms of resources. Inadvertently they end up being fire fighters, putting out tickets as fast as they can, with little time left for R&D and implementing new, modern solutions. BobaGuard is a perfect fit in this scenario since we are not a Managed Service Provider that may try to come in and replace them. We slide in alongside in-house IT, do the brunt of the setup for all users and the IT person is seen as a hero in the firm, once all the new security layers are in place. Typical size 10-100 headcount.

macOS 10.14 or greater, Windows 7 and above.

Yes. The founder of BobaGuard has run an IT provider that specializes in serving Mac using lawyers specifically since 2006. Although Macs are safer than Windows, mac users no longer get a hall pass when it comes to security measures. The majority of the cyberthreats today don’t care whether you are on a Mac or PC and pose just as big a threat. [add a link to a post I’ve written on this on the BobaGuard blog]

Norton was a rock solid solution- ten years ago. The threat landscape has, and continues to evolve on an ongoing basis. Today it is easy for cybercriminals to launch on attack on 50,000 law firms in a matter of minutes. BobaGuard includes modern virus software, along with DNS security and a whole lot more. In fact, a single layer of our security in our suite replaces Norton or the like, and adds a whole lot more, such as software and security patching, monitoring, maintenance, virus scanning and remediation and DNS security. And then there’s the value from the other 7 security layers.

Just email your support team and let us know. If total user counts are not changing, we will close down the old user and setup the new user when they start. If increasing or decreasing users, your licenses count and cost is updated as well. You are not locked into any minimum user count.

Yes, BobaGuard automatically renews, whether you are on the monthly or annual plan. You can even pay for the year up front and get an additional discount.

Absolutely. Asides from the obvious impact a data breach would have in time, fees, loss of revenues, stress, etc.; there are some immediate and ongoing time savings. The tools we install on your computer remove the bulk of manual computer maintenance that many of our clients used to do on their own. This includes operating system updates, security patches and 3rd party software. You’ll also have the benefit of having all your systems up to date. In addition the monitoring feature will alert you to issues before they turn into major time losses. This includes, but is not limited to: failing hard drives or RAM, a full disk, failing batteries and more. Lastly the virus software with remediation will automatically identify and remove viruses and malware, and the DNS security will stop users from going to known malicious sites. Our clients tell us it saves about one hour per computer per month. 

Nope, all agreements are month to month. If you love it and feel you’re getting tons of value like our clients do, hang around. if you decide it’s not for you, there’s nothing tying you down. Plus we’ve got our better-than-risk-free guarantee [enter link to it]

Not at this time, but we are working on it. Getting a detailed report of all the value being provided by the security layers built into BobaGuard is high on our roadmap.

1. • One of the best things about BobaGuard is that it is not a static set of solutions. Already in our first year, we have upgraded 4 of the security layers built into the suite. We won’t be going through massive changes in a short period like that again, but we strive to ensure we have best-in-class solutions for each security ayer we include. 
   • For example, in our beta version, the 365/G-Workplace backup had some user interface limitations and a few key options missing. We found a newer and better solution and migrated all previous clients onto this new solution – at no cost.
   • Our cybersecurity training was ok, but far from great. And we understood that any barriers to using a solution will lower use, which ultimately hurts your firm’s overall security. So we went out and found a cutting-edge cybersecurity training solution – that doesn’t suck. It is not your typical 60 minute, boring, monotonous training video where you end up tuning out – the end effect is very little learned and your cybersecurity protections barely improved. Our new solution has short, entertaining videos (imagine if The Simpsons and cybersecurity training had a baby). More people watch them (7 minutes on average), more is retained and your team as a whole ends up raising the overall barrier – truly reaching the desired goal of being more secure.
   • We will never rest on our laurels and are always seeking the best. Our mission is not only have the most effective types of cybersecurity solutions to protect your firm, but to have the best in class of that type.

That’s best part. We do all the hard work. The hardest thing you’ll need to do is connect to our Zoom call, and click on allow when we request remote access during that session. We prepare everything ahead of time, purchase licenses, configure accounts, build your security training curriculum and more. During the 60 minute concierge setup call, you’ll need to login to a couple admin portals, then just sit back as our techs setup the complicated settings to enable the backup, phishing simulations and other services. We’ve made it as easy as possible so that everyone can get up and running in minimal time – regardless of tech skills.

Nope, these are all built in to your BobaGuard investment and we take care of purchasing and renewing the licenses for all the services in your BobaGuard Suite.

We are not the creators of the sultans built into the BobaGuard Suite. We are curators. We’ve spent hundreds of hours ands and tens of thousands of dollars in selecting the best of the best, most effective cybersecurity solutions. We are able to leverage our buying power to bring the prices down and offer BobaGuard at such an incredibly low rate.

The BobaGuard tools can be installed on up to two work computers per person. For example, if you have a desktop in the office and a laptop you take to court, you can install our tools on those and have it fall under a single-user license.

It does not. The tools in BobaGuard cover computers, either Windows or Mac. BobaGuard does not include Mobile Device Management, and cannot cover iPhones, iPads, Android phones, tablets, etc. Here are some security recommendations to secure your mobile devices from the SANS Institute https://www.sans.org/newsletters/ouch/securing-mobile-devices/